We’ve seen companies rise and fall because of how they serve customers.
Top ecommerce and customer management software software#
There is no doubt that great customer service is the cornerstone of a sustainable, profitable business and having the best customer service software is key to delivering this service. For example, an e-commerce website requires. Nature of business also impacts the maintenance cost of a website. A business owner estimates the length of the time required for updating the features.Ī static website needs to be updated weekly or monthly that requires less cost than maintenance of the interactive product catalogue. Another factor that determines the maintenance cost of a website includes that how many times features require to be updated. A well designed requires a high cost of maintenance because it requires effective updates (Avila-Weil and Regan 2007). The cost of keeping the website operational and current depends on the complexity and size of the website. Website maintenance encompasses all those activities, which are necessary for the operational integrity of a website. Website development and maintenance are the critical factors in order to attract the market shares and create loyal customers.
A company launches the business via the website but there are no enough people who visit the website and purchase products. Maintenance of a website requires the well skilled staff and trained people. A company may cut the expenses by removing the intermediaries. Regular updates and maintenance of a website leads to the extra cost. Why is a website so costly to maintain?īuilding a website also requires its maintenance. PayPal is another third party, which charges a trivial fee and provides the secure in and out transactions for customers (Lagorio 2010).
However, a third party services like eBay or Etsy may be achieved for security of payment processing. A shopping cart is embedded with the credit card verification. Both, open source and licensed propriety software are available in the market (Richmond 2012). By adoption of fraudulent tactics, one can face the mistrust from customers and wrath of the companies issuing the credit cards.Ī secure shopping cart system provides the essential integration of payment transactions. Security precautions can save the buyers from a big loss of money and preserve the business for the future. Shoppers are worried about fraudulent means of fake entrepreneurs. Buyers require the confidentiality for transactions via the credit cards. Security is the priority-based requirement for every entrepreneur in the market. There are many open source software, which provide the functionality as a Merchant Server. Other functionalities of a merchant server are the database querying, web page composition in a real time, user profiling, and targeting of the contents based on the user’s interest and history. Main functions of the merchant server software include the processing of the payment, and exchange very critical information like payment authorization, tax, shipping, invoicing, and payment authorization. Merchant Server Software is the essential component of the system that connects the web server for the order fulfilment, inventory and other systems in the offices. Merchant’s server software handles the sensitive information through a server socket secure layer (SSL) or digital certificates (Srikanth and Dhanapal 2012). Additionally, the software packages also handle the direct payment transaction from customers or through the payment gateway. An E-Commerce suit is only reliable and robust in functionalities when it supports the different business models, reporting system and visual management tools. However, the customization of websites cost a high amount.
E-commerce packages are intended to provide the functionality of time and money saving.
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